you dont get perma ban if you say stupid thing for the frist time. If a person is a toxic scumbag who spam all the day with hate speech and what not no wonder they get perma banned
@senita456 context was about a particular individual(and even if not, there are countless cases of similar situations), who even if using a somewhat repeated message(which was highly educated and well formed), it was only due to the lack of answer/response from the ones responsible for it. Unfortunately all this imparciality/toxic scumbag/spam all day is not implemented at all, i could log in Mystel and still see gold bots who are there for weeks or check the forum for multiple users who do nothing but use irrelevance on their posts to criticize particular individuals and start useless drama.
That said, i just wished this publisher could at least have some humblety and a good Community Manager willing to comfort and support their players through imparcial and mature protocols.
Rest in Peace @Freundlich